Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods or promotions, processing times may vary.

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Shipping Methods & Delivery

We ship within the United States using trusted third-party carriers.

Delivery times are estimates and may vary based on location and carrier performance.

Midwest Complements is not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances.

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Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Responsibility for the order transfers to the customer once the package is marked as delivered by the carrier.

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Incorrect Address

Customers are responsible for providing accurate shipping information.

Midwest Complements is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

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Refund Policy

Food Product Sales

Due to the nature of food products:

All BBQ sauce and food product sales are final.
We do not accept returns or offer refunds on opened, used, or consumed products.

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Damaged or Incorrect Orders

• If your order arrives:

• Damaged

• Leaking

• Incorrect

Please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

• If approved, we may offer:

• A replacement product

• A store credit

• A refund (at our discretion)

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Lost or Stolen Packages

Midwest Complements is not responsible for packages marked as delivered but lost or stolen after delivery.

Customers are encouraged to ship to a secure location.

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Cancellations

Orders may only be canceled before shipment.

Once an order has shipped, it cannot be canceled or refunded.

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Contact Us

If you have questions about shipping, refunds, or an existing order, please contact us:

Midwest Complements
📧 Contact Us
📍 Location: Evansville, In.